Refund Policy

Transparent and honest refund terms for your comfort

Overview

At SilverLeafPark, we recognize that plans might change, and we are committed to offering clear and straightforward refund guidelines. This policy details the conditions in which refunds might be granted for our yacht charter services.

Please carefully review this policy prior to booking a service. By confirming a charter with SilverLeafPark, you are accepting these terms concerning refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualifies for: Full refund excluding service charges

Refund Period: 5-7 business days

Service Charge: €50 for credit card payments

Requirement: Must be submitted either by email or telephone

24-72 Hours Before Charter

50% Refund

Qualifies for: Half of the total charter cost

Refund Period: 7-10 business days

Service Charge: €25 removed from the refund amount

Requirement: A legitimate reason is necessary; administrative fees applicable

Less than 24 Hours Before Charter

No Refund

Qualifies for: No refunds available

Exception: Emergency situations may be considered for a refund

Optional: At the discretion of management, a charter credit could be offered

Requirement: Verification needed for emergencies

Weather-Related Cancellations

Our Commitment to Safety

If the yacht charter is assessed as unsafe by our certified captain due to adverse weather, we provide flexible alternatives:

  • Entire Refund: Offered when rescheduling isn't feasible
  • Reschedule: You may change your booking to another available slot at no extra charge
  • Charter Credit: A credit usable for 12 months from the original charter date

Evaluation of Weather Conditions

We monitor the following meteorological factors:

  • Evaluating wind speed and direction
  • Sea conditions and wave height
  • Visibility and chances of precipitation
  • Official weather advisories and alerts
  • Assessment of yacht captain regarding safety

Decision Time: Determinations regarding weather cancellations are made up to 4 hours before the set departure time.

Medical Emergency Refunds

Special Emergency Considerations

Recognizing that medical crises can occur, the following may be eligible for special consideration:

  • Sudden hospital-requiring illness or injury
  • Immediate family member passing away
  • Urgent military deployment or call-back
  • Summoned for jury duty or court order
  • Natural disasters impacting travel

Proof Required

To handle emergency refund requests, you'll need to provide:

  • Hospital or medical professional documentation
  • Official death notification (if relevant)
  • Government military orders
  • Court orders or notice for jury service
  • Announcements of travel restrictions or disaster declarations

Procedure: Upon receipt of complete documentation, emergency refunds are processed within 3-5 business days.

Operational Cancellations

Technical Problems with Vessel

If the yacht you were allocated experiences unsolvable mechanical issues:

  • Alternative Yacht: Efforts will be made to supply a similar alternative
  • Complete Refund: Issued if no appropriate alternative can be found
  • Partial Refund: Provided if there's a price difference with the substitute yacht
  • Compensation: Additional recompense might be granted for the trouble

Crew Availability Issues

In the unlikely event that the certified crew is not available:

  • We will endeavor to arrange an alternative crew
  • A full refund if the charter cannot proceed
  • Option to reschedule without extra fees

Refund Processing

Refund Method

Approved refunds are returned through the payment method used during the initial transaction:

  • Credit Cards: 5-7 business days for refund processing
  • Bank Transfers: Refund process may take 7-10 business days
  • Cash/Cheque: You can expect to receive your refund within 3-5 business days

Handling Charges

Credit Card Handling

€50 charge for cancellations made with more than three days' notice

Bank Transfer Handling

€25 charge for all bank transfer return payments

Overseas Transaction Handling

Additional charges may apply for refunds involving international transactions

Issuance of Charter Credits

Conditions for Credit Offers

Charter credits could be offered instead of refunds under various circumstances:

  • Last-minute cancellations (under 24 hours notice)
  • Cancellations due to weather
  • Voluntary rescheduling by clients
  • Disruptions in operations

Credit Guidelines

  • Validity Period: Valid for one year from the date it's issued
  • Non-transferability: Cannot be transferred to other individuals
  • Full Value: Issued for the total charter amount without deductions
  • Redeemability: Can be used towards any future available charter
  • Expiration: No renewal beyond the 12-month period

Partial Service Refunds

Interruptions during Service

Should your charter face interruptions or end earlier due to factors within our control:

  • A portion of your payment will be refunded accordingly
  • Credit for an equal value towards a future charter
  • Unexpected extras or service enhancements

Problems Caused by Guests

If a charter ends prematurely because of guest behavior or safety infractions:

  • No returns for the time not utilized on the charter
  • Full amount remains payable
  • Extra fees may be imposed

Process for Addressing Disputes

Should you take issue with a refund outcome, you have the option to:

  • Call for a reassessment by our management team
  • Present more documents or proof
  • Engage consumer protection entities for a settlement process
  • Look to legal resolutions as stipulated by the pertinent laws

Steps to Request a Refund

Step 1: Reach Out

Send your refund application through:

Step 2: Furnish Details

Ensure to include the following in your application:

  • Confirmation code for your booking
  • The date and time of your charter
  • Cancellation justification
  • Any relevant supporting papers (where applicable)
  • Your preferred repayment method

Step 3: Confirmation and Action

Expect an acknowledgment of your request within a day's time, after which it will be evaluated against this policy. A decision will be reached within two days, and accepted refunds will be processed according to the outlined schedules.

Key Points

  • All requests for refunds must be documented in writing
  • Refund operations are handled in €, irrespective of the currency used for payment
  • It's highly recommended to have travel insurance
  • Policy modifications are announced with a 30 day heads-up
  • Refunds need to comply with pertinent tax laws and regulations

Reaching Out for Queries

For inquiries or to initiate a refund request:

Refunds Department
SilverLeafPark Marine Services Ltd.
Port Hercules
Monte Carlo 98000
Monaco

Phone: +377 93 15 25 80
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: August 21, 2026

Our refund policy is framed to be equitable and forthright. We urge you to study the conditions thoroughly prior to making a reservation and approach us with any inquiries.